Freedom of Information Act 2000

Welcome to the Publication Scheme for Nusyte Opticians as required by the Freedom of Information Act 2000


This Publication scheme is a complete guide to the information routinely made available to the public by Nusyte Opticians. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy from:

Your Rights to Information


If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

Classes of Information

All NHS information at Nusyte Opticians is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions.

The information on this Scheme is grouped into the following categories:

1. Who we are

Company: Nusyte Opticians

List of Practices:

Practice Telephone
Biddulph 01782 514425
Burslem 01782 834936
Cheadle 01538 752085
Stoke 01782 845592
Stone 01785 814777
Tunstall 01782 837858
Wem 01939 232016
Whitchurch 01948 662919
Wolstanton 01782 617072

Details of all the Opticians and Optometrists employed in our practices can be obtained by contacting the practice directly.

Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207 580 3898.

2. Our services

All Nusyte Opticians provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them.

To find out if you are eligible for assistance please ask for details in the practice.

Appointments for eye tests can be booked over the phone, or by dropping into one of the practices. See list of practices above.

Opening times can vary, so please call to confirm.

3. Financial and funding information

For every eye test performed on behalf of the NHS the opticians practice receives a set fee (as set by NHS). This includes a contribution towards optometrists and staff salaries, equipment costs and other store overheads. If you are not eligible for the NHS eye test, please contact your local practice for details of our current charges.

4. Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on a number of websites including Some of this information is also available in patient leaflets. These are freely available from our practices.

5. Complaints

If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the manager at the practice concerned. If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact our head office.

6. Our policies and procedures

All of the above are available on request from:

7. The publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

8. Cost of Information

For the most part, we will only charge for hard copies, or copies onto media.

Charges are as follows and will be reviewed regularly:

Useful Resources